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FAQ
FAQ
Can I delete my Vanelton Media account (Vanelton ID)?
Can I delete my Vanelton Media account (Vanelton ID)?
Yes, you can delete your Vanelton Media account by contacting customer support via email. Your account and data will be removed from our system, and you will lose access to our services that require a Vanelton ID account or subscriptions. No refunds will be issued after the 7-day period.
What happens if I use my account in an unsupported region?
What happens if I use my account in an unsupported region?
Initially, nothing. We don't offer support in some regions for diplomatic reasons, national laws, and other reasons that go against our own human and corporate policies. We won't initially ban any accounts from these regions, but we won't respond to any support requests from residents of these regions or provide legal information to the local jurisdictions of these regions.
Can I choose what data to share?
Can I choose what data to share?
No. The data provided for use in Vanelton ID is standard, well-informed, structured, and has reasons for being requested. Whether for security or commercial reasons, all requested data that is considered mandatory must be provided, or your account will be suspended.
If nothing helped...
If nothing helped...
We are sorry that you were unable to find a solution to your issue on our support pages. We sincerely apologize for any inconvenience this may have caused. While you may have explored our resources, we encourage you to revisit our support pages once again. Perhaps a fresh perspective or a different keyword search may yield the solution you are looking for.
We understand that sometimes direct contact is necessary. That is why we offer several communication channels to better serve you. Depending on the nature of your issue, you can contact the following departments:
General Contact: For questions or requests that do not fit into the other categories, our general contact team is available.
User Support: If your issue is related to technical issues, difficulties with our games, or questions about how our services work, our user support team is best placed to assist you.
Legal Issues: For legal issues such as copyright infringement, contract disputes, or other legal matters, our legal department is ready to assist you.
Marketing: For questions about partnerships, press, events or other issues related to marketing and communication, our marketing team will be ready to assist you.
To ensure efficient service, we kindly ask that you observe the following service hours and response times:
To ensure efficient service, we kindly ask that you observe the following service hours and response times:
Service Hours: Our service hours are Monday through Friday, from 11:00 to 23:00 (BrasĂlia time), except for user support, which is 24/7.
Response Time: Our maximum response time is 72 business hours for general contacts and user support, 24 business hours for legal issues and 72 business hours for marketing issues.
We appreciate your understanding and patience. We are committed to providing the best possible support and resolving your issue as quickly as possible. To contact the appropriate department, please use the following channels.
Contact
Contact
General Contact: contact@vaneltongamedev.com
User Support: usersupport@vaneltongamedev.com
Legal Issues: legal@vaneltongamedev.com
Marketing: marketing@vaneltongamedev.com
We are here to help!
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